Refund Policy

We value your trust and strive to provide a seamless shopping experience. We understand that situations may arise where you need to seek a refund for your purchase. To ensure fairness and transparency, we have outlined our refund policy below.

Product Not as Described: If the product you receive significantly differs from the seller's description, you are eligible for a refund. To initiate the refund process, you must open a dispute immediately after receiving the item and do not confirm the delivery. Provide detailed information and evidence supporting your claim. Our team will investigate and facilitate the refund if your claim is valid.

Damaged or Defective Products:In case you receive a damaged or defective item, please open a dispute immediately. Include photographs or videos clearly showing the issue. We will promptly assess the situation and arrange a refund or replacement if applicable.

Non-Delivery of Products:If your purchased item is not delivered within the specified timeframe, open a dispute without delay. We will investigate the matter and, if the non-delivery is confirmed, process a full refund.

Refund Dispute Process:

Step 1: Open a dispute from your order details page within the specified timeframe for each scenario.

Step 2: Provide comprehensive details and supporting evidence regarding the issue.

Step 3: Our dispute resolution team will review the case and inform you of the outcome.

Step 4: If approved, the refund will be processed, and you will receive the funds through your original payment method.

Note:

  • Disputes must be opened within the specified timeframe mentioned for each scenario.
  • Ensure all evidence provided is accurate and relevant to expedite the resolution process.
  • Refunds will be issued in the same currency and through the same payment method used for the original purchase.
  • Dabo Marketplace reserves the right to mediate in disputes to ensure fair outcomes.
  • No Refunds for External Payments: Any payment made directly to a seller's personal account, email, or other external payment methods falls outside the scope of our refund policy. Buyers are solely responsible for transactions conducted outside our platform.

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Contact us

NO B6 AY Maikifi Plaza near Naibawa flyover, Zaria road, Kano - Nigeria

08026582623

hello@dabo.ng

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